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Published:
2016-09-11 16:11:25 UTC
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Five Things an OTW Volunteer Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Alison Watson, who volunteers as a staffer for the Open Doors Committee

How does what you do as a volunteer fit into what the OTW does?

The OTW's mission is to provide access to and preserve the history of fanworks and fan culture, and the Open Doors committee is really central to that! In fact, our committee's own mission is specifically to protect and preserve at-risk fanworks of all kinds. We have two divisions -- the Fanculture Preservation Project (FCPP), which is all about preserving physical fanworks through our partnership with the University of Iowa Library, and the Online Archive Rescue Project, which is what I focus on.

The Online Archive Rescue Project is about preserving fanwork archives which are in danger of being lost because the archive's owner can't maintain them any longer. Sometimes this is because they don't have the resources to keep their website up any longer, sometimes it's because their archive software has degraded over time and it's no longer functional. More rarely it's because the mod has left fandom or passed away. Whatever the reason, we try to help, because we want people to be able to enjoy the works for as long as possible. I also think it's important to have a record of what fans have created, for ourselves as a community.

What is a typical week like for you as a volunteer?

It varies from week to week, depending on where we are on different stages of archive imports, and how much assistance we're providing the moderators. We're mostly facilitators, so lots of emailing and drafting things like documentation and announcement posts! Each Open Doors staffer takes point on one (or more) archive import projects, though as we work as a team we're able to answer queries if the on-point staffer isn't available.

So my week usually includes:

  • Discussing our process with moderators who want to move their archive
  • Emailing other committees to ask them for help with things like mapping tags from an archive to AO3 canonical tags, or translating announcements
  • replying to inquiries from people who have works on an archive that's being imported
  • drafting announcements and other posts so that people can find out about our imports
  • creating AO3 archivist accounts and collections
  • searching the AO3 to make sure that we don't import duplicate works
  • importing works on behalf of archivists
  • creating and updating Fanlore pages to preserve as much as we can about the original archives

What made you decide to volunteer?

I started in the OTW in 2009 as a Tag Wrangler, because a fandom friend was talking about it and it sounded fun -- I'm a librarian, so organisation is one of my things! My work as a wrangler led me to the AD&T Committee, and then when Tag Wrangling became an official committee, I was an inaugural member, and later a co-chair. After my experiences on the volunteer management side of things, I joined the Volunteers & Recruiting Committee, where I currently co-chair.

I studied preservation & digital preservation as part of my library degree and it wasn't hard to relate that to my fannish life. It horrifies me, how much of the internet, of our fandom history and our fanworks, we're losing. So when I found myself with some more time, I joined Open Doors to help prevent this as much as I could.

What's the most fun thing to you about volunteering for the OTW?

I've made some great friends through the OTW -- I definitely find working with other volunteers motivating, even if sometimes the work itself is less fun! I've met a couple of people offline and I hope to get the opportunity to meet more people in future <3

Specifically about Open Doors, I enjoy importing works, even when it's something really different from what I'd read personally (or view, or otherwise access -- we're not limited to fanfiction in our imports) . I like knowing that someone out there is going to get the opportunity to love it, and often we get some great comments from people discovering older works. Seeing kudos emails on works we've preserved is great!

What fannish things do you like to do?

I tend to consider myself mainly a consumer of fannish products, because like most of us, I read a lot of fanfiction! On the creation side, years ago I made a couple of vids, but these days my output is more likely to be fancrafts (knitting and crocheting) than anything else. Although it's also work, I do consider volunteering for the OTW a fannish activity. Similarly, I co-run a small slash-focused con. A group of local fen meet up regularly and it's great to just sit around and chat about whatever with other fans!


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. Or if you'd like, you can check out earlier Five Things posts. And don't forget that as part of our Open Doors celebration on Sunday, September 18th from 17:00-19:00 UTC (check when that is in your timezone) we'll be doing a live chat to which you are all invited!

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Published:
2016-08-18 15:57:08 UTC
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Five Things an OTW Volunteer Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Sumeria, who volunteers as a staffer in the Tag Wrangling Committee

How does what you do as a volunteer fit into what the OTW does?

As a member of the Tag Wrangling Staff, I help to manage the very large volunteer pool that form the AO3's Tag Wranglers, but what I do principally is to help sort and categorize the vast inflow of tags the users of the AO3 generate on their fanworks. Tag wrangling is what makes the AO3, in my opinion, the most useful platform on which to search for fanworks that there is. For most platforms, either you are limited to only using those tags that the platform has pre-seeded (which is inflexible, and means that the concepts you can tag for are, of necessity, limited), or there is no way to search for a unified concept at all. A system like, for example, tumblr, allows users to tag for anything they like, any way they like. This is great for avoiding the limiting factor of a pre-seeded tag set, but it means that if one set of users tag for a relationship as "Tony/Steve", another set as "Steve/Tony" and a third set as "Stark Spangled", you can only search for one concept at a time. (And I assure you: Marvel fandom has way more names for that relationship than just those three examples.)

Tag wrangling means that tags are seen by a human who is generally familiar with the fandom, and who will know that "Pepperony" in the relationships field is a synonym for Pepper Potts/Tony Stark, and who can thus tell the search index to bring up both sets of results when a user searches for one of them. Conversely, Tag Wranglers are also the ones who notice that Sam Wilson, Marvel Superhero codenamed: Falcon is not actually the same individual as Sam Wilson, MD, best friend of Gregory House, and make sure that the canonical tags for these two gentlemen are disambiguated, so that users have the option to look for works about the specific Sam Wilson they are seeking. (EDIT: Whoops! Sam is actually not House's best friend but the wife of his best friend, James. But don't worry, House wranglers know the difference!) This not only makes searching maximally useful, but it also enables us to preserve the rich diversity of fandom language and usages, and give users maximum freedom to express themselves in how they identify their works.

What is a typical week like for you as a volunteer?

All tag wranglers assign themselves to a number of fandoms, depending on their own interests, the amount of time they want to commit, and where additional help is needed. When a user creates a new, never-before-used tag, it shows up in what we call the "unwrangled bins" of every wrangler assigned to the fandoms tagged on the work. What wranglers such as myself do is look at those incoming tags, and determine, based on the Wrangling Guidelines, if the tag should be marked as canonical (the form of that concept that will show in the drop down menus and autocompletes), made a synonym of any existing canonical, or left unfilterable as a tag that is too unique as of yet to be useful for filtering. As a general rule, any character who exists in canon, and any relationship that involves at least one canonical character, will be canonized on the first usage. More general concepts (such as "Alternate Universe" or "Angst") will generally need to be used by multiple users before being canonized. (Obviously, those two particular concepts hit the usage threshold basically as soon as the Archive opened, but you get the gist.)

I myself help to wrangle a healthy chunk of Marvel comics, X-Men movies, and a few smaller anime and manga fandoms, so in any given week I usually spend quite a bit of time looking through the bins at new tags, and figuring out what the proper form of their canonicals should be. Since Marvel, in particular, is a vast sprawling web of fandoms that generates a truly unbelievable number of tags, I also spend some time talking to the other Marvel wranglers, helping to determine if, for example, a new character from Agents of SHIELD is based on an existing comics character or not, or discussing how best to disambiguate the several different Marvel characters named Valeria.

As a Staff Member of the Wrangling team, I also spend time discussing with the rest of the Wrangling Staff responses to communications from other committees; answers to questions that wrangling volunteers bring us about difficult or unusual situations; ways to improve the wrangling guidelines; and other general administrative things. I manage to keep myself pretty busy. ^_^

What made you decide to volunteer?

A combination of things. I consume a great many fanworks in my day to day life, but I don't really create that many. Tag wrangling is a way that I can feel as though I give something back to the community that has brought me so much joy. Additionally, I'm the type of boring individual who likes sorting and organizing things -- being able to spend an hour here or there working on wrangling is soothing. Also, you sometimes find the most delightful tags and/or new fanworks that way.

Also, I got to canonize Magneto's Terrible Fashion Sense, which made me grin for most of a day.

What's the most fun thing to you about volunteering for the OTW?

Spending time chatting with the rest of the tag wranglers while we sort through our various bins is actually kind of a delight; someone is guaranteed to have discovered some new thing that I personally would never have imagined anyone tagging for pretty much every day. I'm usually a lurker by nature on the internet, but wrangling is a surprisingly good social outlet. I've met a number of amazing people while wrangling.

What fannish things do you like to do?

I read a truly astonishing amount of fanfic, and then I bookmark and obsessively tag my favorites on my Pinboard page, because that is the kind of person I am. In retrospect, the fact that I ended up a tag wrangler may have been somewhat predictable.

I do fanart a lot more than I write, though. I'm currently embroiled on a project of trying to do portraits of the entire cast of the Silmarillion which is...ambitious of me, perhaps, but what is life without flinging yourself into ridiculous projects, right?


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. Or if you'd like, you can check out earlier Five Things posts.

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Published:
2016-07-09 16:53:21 UTC
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'5 Things an OTW volunteer said' title banner by Kat

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Ryan Smith, who volunteers as a staffer with OTW's Development & Membership Committee

How does what you do as a volunteer fit into what the OTW does?

As a member of the Development & Membership Committee, my primary responsibility is coordinating the twice-a-year fund drives which is how we obtain roughly 90% of our funding for the year. This is one of most integral tasks that any particular group within the organization carries out, as it allows us to continue our overall mission. Often times, this can bring us into contact with a multitude of different bodies within the organization, though a few definitely stand out to me.

Our closest working partner in the fund drives is easily the Translation Committee as we are striving to ensure a standard international accessibility within our drive materials. As almost all of us within the committee are native English speakers in the United States, it isn't apparent to us when wording choices aren't easily understood by international audiences. While all of our drive materials in the past have gone through an editing process, we are transitioning to a more thorough model in order to better broadcast the need for our fund raising to audiences that we might have previously not been able to reach, or have disenfranchised. Beyond the Translation Committee, we also regularly coordinate with other organization bodies during the drive periods -- the Board of Directors, to ensure that our drive goals are matching with our overall yearly plan; and the Communications Committee, who coordinate the actual posting and dissemination of our drive materials.

Outside of our work on the fund drives, it largely depends on the particular person and the needs of the committee as to what we do. Our data membership specialists remain hard at work maintaining the donation and membership database which, you might be able to tell from the name, holds our donation and membership records. Some might work on analyzing data gathered from the previous drive in order to make improvements to future drives. Others still will begin the process of restocking our donation premiums in case we begin to run low. Some will work on evaluating and updating our internal documentation. One group might work on a special project in order to develop new revenue generating sources for the organization. The possibilities are endless during this lull between the drives, and really, the sky is the limit on the sort of things that you can work on.

What is a typical week like for you as a volunteer?

For me, it largely depends on the time of year! As mentioned above, our work varies depending on whether we're working during a drive period or in between them. I'll quickly cover both in order to give any readers a good idea of my work.

During the drives, I am writing some aspect of the materials that will go out for the drive -- whether that be an email to AO3 users, or one of the posts, or something else. Simultaneously, I am coordinating with my fellow committee members, by commenting on their own drive materials, answering questions, scheduling meetings, or more, to keep the work on the drive moving ahead as necessary. During this, I'm also monitoring our incoming email queue for any intra-organization communication that needs to be responded to, or for questions coming in from the general public. While our email queue is mostly easy to manage during the time between drives, during drives it will sky rocket with incoming questions. We also have to be aware of comments coming into the news posts and respond to them promptly.

When we aren't running around like chickens with our heads cut off during the drives, we work independently on projects and coordinate with each other as necessary. We also attend our weekly meetings in order to stay on top of any work that another committee member might be doing (which is particularly helpful, because you never know when someone else might be interested in the work you might be doing). One of my big projects has been to update our internal documentation where necessary, which has been pretty fun! As part of this, we've implemented a new meeting minutes procedure and developed a method of easily tracking our out of date documentation (which should hopefully make this type of work easier for our future committee members)! One project that we've been working on following the April 2016 fund drive is selecting a ticket management solution. This will better track our email and ensure that nothing slips between the cracks.

What’s the most fun thing to you about volunteering for the OTW?

For me, I have to say it would be getting exposure to and interacting with other members of fandom. I'm definitely part of fandom on places like Tumblr, and have been on other things like fandom message boards. But in situations like that it is incredibly easy for me to either fade into the background noise or not really take part (lurking for the win).

Being a volunteer within the OTW though, depending on what committee you serve with, you have varying levels of interaction with others. This is great for a wide range of people, because even the shyest of wall-flowers can find a way to help. Even with our most interaction-heavy committees, there are generally ways for you to stick to the background by performing a less communication-intensive role within the group. For me specifically though, I've come to know so many people and have made so many friends from my time within the organization. There are also those crazy, serendipitous moments where you find odd connections between volunteers that leave you going, "Whoa!" For instance, another volunteer and I discovered that she lived in my tiny Louisiana hometown for quite a while!

What did you learn from other roles you've had in the OTW?

Oh gosh, how did I know you'd ask this question? So as a bit of back story, I first served within the OTW in 2013 as a Tag Wrangler and then a Communications staffer. After a car accident, I had to take some time away to regroup in my personal and professional life, but came back in 2015. This time I served as a staffer for both Volunteers & Recruiting, and Development & Membership. While mine definitely isn't the longest record of service, it is probably up there among those with the most variety!

In my time on the different committees, probably the lesson that resonates with me the most is that you have to be responsive to your own needs and take care of them. You have to be aware of when you need to take time for yourself or just plain need a break from the OTW. After my car accident, I was being forced to work more and more hours to pay for bills, which impacted my overall energy and ability to serve within the OTW. I felt obligated to continue serving and so inadequate, because I thought I might be letting down my fellow committee members should I step back for a time. This culminated in me "vanishing" from the OTW because, for me, I was more ashamed of admitting that I needed help than simply running away.

I've also learned a great variety of skills that I can apply to everyday life. Time management, organization, and technical writing are some things that I feel have definitely been improved on my by time within the OTW. I've also gained a fairly solid foundation within the subject matter of the committees I've served on.

What fannish things do you like to do?

Well, mostly I'm a consumer of fannish things, though I do have some pet projects I work on. What I tinker with rarely sees the light of day, because it rarely moves beyond the confines of my brain! I love reading fanfic on the Archive, seeing fanart on Tumblr, and recently being a bit more involved in the fan game community. I am a huge Pokémon fan, and some of the biggest projects for Pokémon fans out there are fan games. Recently I joined up with the Pokémon Phoenix Rising team as a writer. We hope to have our first release out before the end of summer, so here's hoping! In the past, I've been more involved in the fannish community overall on forums and such, but in recent years that has faded.


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. Or if you'd like, you can check out earlier Five Things posts.

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Published:
2016-06-02 16:27:17 UTC
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Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Nary, who volunteers as a Support staffer and Tag Wrangler.

How does what you do as a volunteer fit into what the OTW does?

I volunteer as part of the AO3 Support team, which means that I handle questions that come in about the site and how it works, requests for new features, and problems when something is broken or not working the expected way.

The Support team works closely with many other committees -- Tag Wrangling when there's a problem with a tag; AD&T when there are issues with the site's performance; when bugs are found and fixed; and when new features are being developed; Abuse when addressing issues that fall under the Archive's Terms of Service; Documentation in order to help clarify the wording of the FAQs or other instructions on the site; Testing when we are trying to duplicate an issue a user is reporting; and Translation to handle requests for support that use languages apart from those spoken by members of the Support team.

I'm currently the liaison to the Tag Wrangling committee, which is handy because I'm also a tag wrangler, so I was already familiar with how the Tag Wrangling system works. Being the liaison means that I contact wranglers if a question comes in about a tag in one of their assigned fandoms, and relay their answer back to the user. If it's a question about a No Fandom tag, or a tag in a fandom that doesn't currently have a wrangler, I bring the question to the staff of the Tag Wrangling committee so that one of them can look into it.

What is a typical week like for you as a volunteer?

I answer a lot of questions via email! We receive support tickets through our tracking system, our volunteers claim them, draft an answer, get the answer beta-read by another Support staffer, and if everything looks good, send it off. We try to do this as quickly as we can, although if it requires consultation with another committee or testing a problem to see if we can duplicate it, it can take longer. And sometimes we just get a large number of requests in a short period of time, and it takes longer to work through them all!

We have templates for answering common questions that we can make use of, which helps things go more quickly, but even then we try to make sure we're tailoring the reply to the user's exact problem. For instance, if someone asks about how to filter out particular tags from their search results, we will try to use the specific tags they asked about in our example, if possible.

So pretty much every day I answer a number of support requests, and beta other people's answers to try and catch any typos or mistakes before the answer is sent. I'd estimate I spend an average of 2 hours a day on Support, although some days I do less and some more. I fit in a bit of tag wrangling around that when I have a chance. I've had to scale back how much I can do there, and limit myself mostly to fairly small fandoms that don't get a lot of new tags every day!

I tend to keep the OTW's internal chat service open most of the time, so that I can receive any urgent messages or find out about developments as they happen. We've also been training some new volunteers for Support lately (yay!) so I try to be available to answer questions for them as they come up.

The Support Committee created a graph showing the number of requests they've gotten since 2011. It looks like the 500 per month benchmark lasted a long time but was left in the dust last year. Were you around to see this change?

I've been volunteering for Support for a little over two years, so I did see the increase happening, although it didn't feel that dramatic to me, because I hadn't seen how things worked when we had a much lower volume of requests.

http://www.transformativeworks.org/wp-content/uploads/2016/06/2011-2015SupportTickets.png

As requests were increasing, several of our Support staffers became Board members, so we were faced with more support requests, with fewer volunteers available to answer them. We have had to find ways to deal with the increase, as a committee, while still trying to provide the same level of service to our users. The increase in requests for help reflects the growth of the Archive as a whole, and I'm glad that people are finding us and making use of the service we provide. I also believe that part of the increase is because when users find Support helpful, they're more likely to come to us again with any future questions or problems, which is great!

One big help has been moving to our new ticket tracking system, which has streamlined the process a lot. It makes it quite a bit faster to go through the process of draft -> beta -> send, and we don't need to manually paste in answers from users if they reply to us, because it will thread any replies within the same ticket.

Another solution, of course, has been working to recruit and train more volunteers, which is a great help in keeping on top of the workload!

What's the most fun thing for you about volunteering?

By volunteering for Support, I've definitely learned things about how to use the Archive that I wasn't aware of before, even though I'd been a user of the site since 2009. For instance, I've become a lot more familiar with the searching and filtering options that are available, like how to exclude certain tags or make my searches more precise. Picking up new tips and tricks is always fun!

It's always especially satisfying when we can help someone with a tricky problem, too. I'm sure we've all had frustrating moments trying to get a website or piece of software to behave, and when you can get an answer from a real live human being that solves your problem, that's a great feeling. I'm happy to be able to provide that help to users.

What fannish things do you like to do?

I write fanfic, although I find that these days, when there are so many other demands on my time, I do best when I'm writing for an exchange -- having a deadline helps to motivate me, as does knowing that someone is counting on me to finish my story. So I participate in a handful of exchanges every year -- Yuletide and Jukebox for sure, and then a few others as time permits or interest strikes me. In 2016 so far I've participated in the Chocolate Box exchange and Smut Swap, for instance, and I'm planning to sign up for the Seeing Color exchange as well. I write in a wide variety of mostly-small fandoms, so multifandom exchanges are my favourite kind.

I'm also trying my hand at running an exchange on AO3 for the first time, called Three Worlds Travelers, for the Books of the Raksura series by Martha Wells. It's fairly small, but I'm very excited about it, because in any small fandom, new fic is always a cause for celebration! I had some experience running exchanges in the Song of Ice and Fire fandom years ago, but those were all run through LiveJournal, so it's been interesting to see first-hand all the features that AO3 offers to make the task simpler than it used to be. I'm sure it will make me more comfortable with answering the questions that we receive about collections and exchanges, too!


Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in comments. (If you have an AO3 support request though, please use the Support form, as that makes things easier on our volunteers!)

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Published:
2014-12-05 17:19:52 UTC
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graphic by James Baxter with the words 'thank you' and hearts'

Since 1985, the United Nations has designated the 5th of December as International Volunteer Day, a day to celebrate and honour volunteerism around the world. We would like to take today to thank all the dedicated volunteers who keep this organisation running.

Today, the OTW is made up of 479 active volunteers and volunteer-staff, who run 20 committees and 2 workgroups. They keep AO3 and Fanlore online and functioning; edit Transformative Works & Cultures; preserve fansites through Open Doors; and protect and defend fanworks from commercial exploitation and legal challenge as well as do many, many internal tasks that are unseen by fans.

The OTW's staffers and volunteers put countless unpaid hours toward the organisation's mission of providing access to and preserving the history of fanworks and fan cultures. Whether you've joined us recently or have been with us since the beginning--seven years ago!--we are grateful for the fantastic work you have done. To all the thousands of volunteers, past and present, who have helped move us forward in our work, thank you!

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Published:
2012-02-14 22:48:41 UTC
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Over the past seven days, we've been spreading the love on the Archive of Our Own with our seven days of love challenge! Thanks to everyone who joined in and left comments, kudos, recs, love for challenges and love-themed works of all kinds!

Now, on the eighth day, we'd like to send our own Valentine's message. The Archive of Our Own is special because of all the people who make it that way, and we'd like to send a little love out to them all today! (Warning: mush ahead!)

We love all the OTW volunteers who work hard to create the Archive and keep it running smoothly. We have a lot of fun amidst all the hard work, and we love the joy our teams bring to the project. In reverse alphabetical order (we love you all equally):

Thank you to the Systems Committee, who keep our servers running smoothly and work their mysterious magic behind the scenes. Especial love to Sidra, the recipient of many a middle-of-the night appeal for help, who has gone without sleep to put things right when they've gone awry.

Thank you to the Support Committee, who are fast, patient and responsive and help ensure our users have the information and support they need. They are always smiling and friendly, even at their busiest (and they're getting super-efficient!).

Thank you to the Testers, who devotedly work through each new feature and each code fix to make sure that it's working as it should. They always go the extra mile, and their hard work is invaluable.

Thank you to the Tag Wranglers and the Tag Wrangling Committee, who put a great deal of thought and hard work into curating our tags and making them searchable. With 253,062 tags (and counting) on the site, they do an amazing job of keeping them all in order!

Thank you to the Communications folk, who do their best to keep everyone up to date with the news on the AO3!

Thank you to the Coders, who devote their time to building the Archive, and to fixing things when they go wrong. We love seeing people learning new skills as they work on the code, and we love those who pass on their skills to others.

Thank you to the Accessibility, Design and Technology Committee, who oversee the development of the project, manage design, and keep lots of other parts ticking along.

Thank you to the Abuse Committee, who manage the (thankfully few) disputes and complaints that arise.

Thank you to all the other bits of the OTW who do work in the organisation as a whole and enable all the teams above to do their jobs! We love you all ♥.

 

All of this hard work would be for naught if not for the wonderful people who use and support the Archive. So, love goes out from all our volunteers to you:

Thank you to everyone who has donated to the OTW - your money helps pay for our servers and all the other things we need to keep running!

Thank you to everyone who has ever sent us feedback or thanks - your thoughts help us make a better site and your praise makes us all smile!

Thank you to everyone who creates art, fics, filks, fan-poetry, vids, and other wonderful fanworks and posts them on the Archive for everyone to enjoy! We love you all!

Thank you to everyone who reads, comments, bookmarks, leaves kudos, and generally shares in the fannish excitement on the AO3! Your love keeps the whole thing ticking along.

THANK YOU to everyone whose love makes the Archive of Our Own what it is! We love you all and we hope you feel special today!

AO3 kudos image: stylised AO3 made to look like a figure with arms raised in joy, with hearts floating overhead

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