We recently received reports about one or more Tumblr accounts posing as "AO3 consultants" and contacting other users about their works on the Archive. In those messages, users are asked to take down their works "due to reports of abuse" or else have their works deleted by AO3 admins.
These messages are in no way sanctioned by the AO3 Policy & Abuse committee, who will never contact users via social media. All messages you receive from our Support and Abuse teams will be signed by the volunteer contacting you, and will reference specific abuse reports, requests for technical support, or other matters pertaining to your account.
Please keep your email address up to date, as this is our only way of getting in touch with you. To check, follow these instructions for changing the email address associated with your account. (If you go to that page and don't see a place to enter your password, that's a known issue, sorry! You can work around it by following these steps to change your password.)